Products
[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What does my warranty cover?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text]This warranty only covers manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, normal wear, and tear or transport damage (by airlines for example). Read More
[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116498597{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]Orders
[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”How long does it take to receive my order?” tab_id=”1555532166627-d18a27a7-6515″][vc_column_text]Please read our shipping & delivery policy
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I track my order?” tab_id=”1555532166698-b9e07fe9-85b4″][vc_column_text]The tracking number will be provided along with the shipping notification email or SMS after your order has been processed and dispatched. If you want to check tracking details of your order click here
[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116504661{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]Shipping & Returns
[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What are the countries that we don’t ship?” tab_id=”1554865954832-7b4f4f32-3205″][vc_column_text]We currently DO NOT SHIP to: Russian Federation, Iran, Venezuela, Pakistan, Lebanon, Syria, Bahrain, Kuwait, Kosovo and Saudi Arabia.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Does it take longer shipping delays because of COVID Pandemic?” tab_id=”1554865954888-c3d499b3-2d6e”][vc_column_text]Minor delays are happening for European & International customers. This won’t affect our Australian customers
Our most recent update is that we’re currently only shipping from our warehouses from Monday to Friday. However, we’ll be catching up on weekend orders at the start of the week, so it may take a few days for you to receive your shipping confirmation email. So don’t panic, we’ve received your order & are working as quickly as we can to dispatch it, without compromising the safety of our team.
We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change my delivery address?” tab_id=”1554865954966-a58332cc-34e7″][vc_column_text]We understand that you may now need to amend your delivery addresses, and some couriers have a self-service option that allows you to do this. If this option is available to you, it’ll be included in the tracking information sent to you when your order’s left the warehouse. If the option isn’t available on your tracking link, then the courier doesn’t have the ability to do this. Unfortunately, the Mark Ryden Australian Support Team isn’t able to amend the delivery address of your order once it’s been placed. So please double check your shipping address when placing the order.
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