FAQs
This warranty only covers manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, normal wear, and tear or transport damage (by airlines for example). Read More
Orders
Please read our shipping & delivery policy
The tracking number will be provided along with the shipping notification email or SMS after your order has been processed and dispatched. If you want to check tracking details of your order click here
Shipping & Returns
We currently DO NOT SHIP to: Russian Federation, Iran, Venezuela, Pakistan, Lebanon, Syria, Bahrain, Kuwait, Kosovo and Saudi Arabia.
Minor delays are happening for European & International customers. This won’t affect our Australian customers
Our most recent update is that we’re currently only shipping from our warehouses from Monday to Friday. However, we’ll be catching up on weekend orders at the start of the week, so it may take a few days for you to receive your shipping confirmation email. So don’t panic, we’ve received your order & are working as quickly as we can to dispatch it, without compromising the safety of our team.
We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.
We understand that you may now need to amend your delivery addresses, and some couriers have a self-service option that allows you to do this. If this option is available to you, it’ll be included in the tracking information sent to you when your order’s left the warehouse. If the option isn’t available on your tracking link, then the courier doesn’t have the ability to do this. Unfortunately, the Mark Ryden Australian Support Team isn’t able to amend the delivery address of your order once it’s been placed. So please double check your shipping address when placing the order.